Sleep Resources
How to Return a Mattress
Learn how to return a mattress, and what to do if you aren’t able to.
Beautyrest is an established bedding brand that boasts innovations like the queen size and king size mattresses. If you’re interested in buying—or have bought—one of their different mattresses, and want to know more about their return policy, you’re in the right place.
In this break down, we’re covering the sleep trial, return and exchange processes, and fine print for Simmons mattresses with the Beautyrest label. These include all of the current hybrid mattress collections, such as the Beautyrest Black, the Beautyrest Hybrid, and Beautyrest Lux mattresses.
When you buy a Beautyrest mattress, you get 100 nights in-home to decide whether or not it’s the best mattress for you. Your body should adjust to the new sleeping surface within 30 days. During the first month, don’t be surprised by soreness or stiffness, since this usually indicates that your body is gradually adapting to the feel of your new mattress.
Pay special attention to features like temperature, pressure point relief, and motion isolation. If you decide that your mattress isn’t the right fit, you can return it or exchange it during the sleep trial. If you keep your mattress, you’re protected by a 10-year warranty, and can make a warranty claim if your bed develops defects like deep body impressions.
Read More: Simmons Beautyrest Mattress Warranty
Beautyrest doesn’t do any sort of inspection if you decide to return your mattress. You can return it for any reason, and they won’t check for damage or stains. Returned mattresses are picked up by a third party recycling company. The company does their best to recycle the materials of the mattress and keep as many as they can out of the dump.
You can initiate a mattress return before the 100th day of your sleep trial. Here’s a step-by-step guide to returning your mattress:
Note: Several retailers sell Beautyrest mattresses (ex. Amazon, Macy’s, and Mattress Firm), so ask your specific retailer about their return policy and process.
The Beautyrest exchange process is almost identical to the return process.
Here are a few other details to keep in mind when returning or exchanging your Beautyrest mattress:
Beautyrest has been around since the late 19th century. They’ve had over 150 years to perfect their craft, which is why they—and their sister companies, Serta and Tuft & Needle—are known for high-quality products. We’ve had the chance to review several Beautyrest mattresses, and have been blown away by their exceptional comfort and functionality.
Beautyrest mattresses include tons of innovative features like BlackICE cooling foam, advanced pocketed coil systems, and temperature-regulating mattress covers. They even recently launched a recycled mattress fabric called Seaqual that’s made from plastic bottles collected from the ocean.
Read More: Simmons Beautyrest Mattress Reviews
The Simmons Bedding warranty lasts for 10 years. Warranty coverage includes manufacturing defects. You can find more information on your limited warranty card on Beautyrest.com or reach out to Simmons consumer service by calling 877-399-9397. Make sure to have your original bill of sale, model name label, and law label on hand. If your claim is approved, you’ll get a replacement mattress.
No. Beautyrest mattresses are designed to be one-sided, so they can’t be flipped, but they can be rotated head-to-foot for more even break-in.
That’s ultimately up to you, but here are our recommendations: The Beautyrest Black is great for all sleeping positions—especially side sleepers—and those with back pain, the Beautyrest Harmony Lux Carbon is best for hot sleepers and combo sleepers, and the Beautyrest Hybrid is great for couples.
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