Mattress 101
Mattress Trial Periods
Learn how to make the most of your mattress trial period like tips for breaking in your mattress and how not to lose sleep over returns, refunds and exchanges.
DreamCloud’s luxury hybrid mattress combines a memory foam and innerspring construction with a generous lifetime warranty. They also offer one of the longest trial periods in the industry—365 days!
In this breakdown, we’ll cover how to initiate a mattress return during the sleep trial. Keep in mind, we don’t even think you’ll want to return your DreamCloud or DreamCloud Premier mattress and here’s why:
Still, if you aren’t sure if DreamCloud’s luxury mattress is the best mattress for you, read on for all the details you need to know about your sleep trial and the return process.
The DreamCloud trial period lasts for a full year. If you decide you’d like to part ways with your DreamCloud mattress at any time during the sleep trial, you’ll receive a full refund. The refund is the amount you paid for your mattress, so if you got a discounted price, that’s the amount you will get back.
Most sleep experts recommend sleeping on a new mattress for at least 30 days before making a final decision about whether or not to keep it. That’s about the time it takes for your muscles and joints to adjust to a new sleeping surface. DreamCloud also asks that you use their mattress for at least 30 days before initiating a return.
After the sleep trial ends, your everlong warranty begins. Refunds are not available during the warranty period, but you can receive a replacement mattress or free repairs on your original mattress for issues such as excessive sagging or cracking in the memory foam layers or high-density foam layers.
If you would like to return your DreamCloud mattress, follow these quick and easy steps:
Note: If you need to cancel an order, you can do so any time before the order is processed.
DreamCloud’s exchange process is very similar to the return process. Follow the return instructions, and then purchase the mattress you would like. DreamCloud only offers their one signature mattress, but there are lots of alternative hybrid mattresses, or you could opt for an all-foam mattress like the Nectar.
Here are some important fine print details about DreamCloud’s return process:
Yes, DreamCloud provides free shipping for mattress returns and exchanges, although customers in Alaska or Hawaii may be asked to pay a shipping fee.
Yes, you can return your mattress for any reason during the 365-night sleep trial, as long as the mattress is still in good enough condition to donate. Off-gassing is rare, and if it does occur, the scent usually disappears after 24-48 hours in a properly ventilated room.
Nope. DreamCloud’s Sleep Concierge team will arrange for your returned mattress to be picked up and donated, regardless of whether your mattress is a Twin XL or California King. In some cases, you may need to arrange for transportation to a donation site.
No, DreamCloud does not refund the fee for their white glove delivery service when you return or exchange your mattress.
Comments (0)