Sleep Resources
Mattress Warranty Breakdowns
Most mattresses come with a warranty, find out what it covers and how to file a claim.
DreamCloud poured all of their mattress know-how into their one signature mattress. In this break down, we’ll cover their generous everlong warranty. In this article, we break down the warranty for DreamCloud’s luxury hybrid mattress, including which defects are covered, how you can void your warranty, and how to file a claim.
As evident from the warranty name, your DreamCloud mattress is covered for the full lifetime of your ownership. The warranty begins after your 365-night sleep trial. That’s right—you get a full year trial period and free returns to see if DreamCloud is the best mattress for you!
After the sleep trial, DreamCloud covers the following defects:
All of the defects must be the result of normal use and proper handling. DreamCloud gives instructions for how to unbox, store, and use their mattress. Make sure to stick to those guidelines or you could void your warranty coverage (read more about what voids your warranty below).
If your mattress is proven to have a defect during the first 10 years of the warranty, DreamCloud will send you a brand new mattress. They will also work with you to donate your used mattress to a local charity.
During years 10+ of your warranty, DreamCloud will completely repair and recover your original mattress (or replace your mattress, at their discretion). They initially charge a $50 shipping fee both ways for repairs after 10 years, but that fee is waived once your mattress defect is deemed legitimate.
DreamCloud guarantees that their mattress will be free from manufacturing defects during the entire period of your ownership. With that said, there are some damages that their warranty does not cover. They include
In other words, DreamCloud does not cover self-inflicted damages or subjective issues with the mattress’s effectiveness. To prevent these damages, we recommend using a mattress protector and rotating your mattress head-to-foot every 3-4 months.
Unfortunately, you can void your mattress warranty. When that happens, you won’t be eligible for repairs for even covered defects. We’ll tell you what causes your warranty to be voided, so you can avoid those actions.
First, you must store your DreamCloud mattress on a platform bed or other appropriate bed frame. Hybrid and foam mattresses, whether Twin XL or California King, need a firm, solid surface to support their weight. Box springs are not recommended. If you are unsure whether your bed frame works for the DreamCloud mattress, reach out to their customer care team.
Also, exposing your mattress to extreme elements (rain, dew, excessive heat) can void your warranty. If you need to store your DreamCloud mattress for a long period of time, seal it in a bed-bug proof casing, store it horizontally, and don’t stack anything above it or below it.
Mattress misuse and neglect also voids your warranty. For example, don’t let your kiddos jump on your bed. Next, use a waterproof mattress protector to ensure that bodily fluids and other liquids don’t spill onto your mattress. Don’t burn candles near your mattress. Mattresses with burns, spills, and stains are not covered by the warranty.
Finally, you must be the original purchaser for the mattress warranty to apply. You also must have purchased your mattress directly from DreamCloud or one of their authorized dealers. Keep the copy of your receipt to prove that you are the original owner of the mattress, and make sure the mattress is sold to you in its original packaging.
We read the fine print in DreamCloud’s mattress warranty so you don’t have to. Here’s what you need to know:
Filing a warranty claim with DreamCloud is simple:
The top layer of the DreamCloud is medium-firm and the top layer of the DreamCloud Premier is plush. It features a cashmere blend mattress cover and the Premier features a memory foam pillow top. The comfort layers include contouring gel memory foam and low motion transfer support foam. Below, the support layer is made up of innerspring coils and edge support coils. Finally, the base is porous foam that is high in breathability.
DreamCloud customers love the mattress’s ability to accommodate all sleeping positions. It’s medium-firm on the firmness scale, which is known as the “just right” firmness level. Side sleepers and stomach sleepers get ample pressure relief from the multiple layers of memory foam. Couples appreciate the excellent motion isolation from the memory foam layers and innerspring system.
Read our full DreamCloud mattress review for more information.
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