Puffy Lux Mattress Review

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Puffy Lux Mattress Review

✔️Last updated: September 2021

✔️ Customer Rating: 5/5
✔️ Mattress Advisor Score: 9.3/10
✔️ Type: Memory Foam
✔️ Firmness: Medium-firm
✔️ Free Shipping & Returns
✔️ 101-Night Sleep Trial
✔️ Lifetime Warranty 

$300 off + Up to $455 Free Accessories

Quick Summary: A luxurious sleep experience is what you’re in store for with the Puffy Lux mattress. The pressure-relieving foam layers and advanced cooling technology make this bed great for hot sleepers and side sleepers alike. Puffy Lux’s durable materials and lifetime warranty ensure you get a comfortable night’s sleep for years.

Who Is the Puffy Lux Mattress Best for?

Puffy Lux is best for: Puffy Lux may not be best for:
  • Hot sleepers
  • Couples
  • Side, Back, & Combo sleepers
  • People in need of pressure relief
  • Stomach sleepers
  • Heavyweight sleepers may need more support
  • Sleepers who don’t like to sink into the mattress
  • Budget shoppers

Puffy Lux Mattress Review Highlights

top rated for side sleepers

The Puffy Lux is a step up from Puffy’s original mattress in every sense of the word. Pressure-relieving foams, advanced cooling technology, and a medium firmness level fit for a variety of sleepers makes this mattress hard to beat. High-quality materials and a unique design work together to create a well-rounded mattress, great for alleviating pain and cushioning your body. It’s no wonder we rated it as one of the best mattresses for side sleepers.

What Sets Puffy Lux Apart:

  • The Puffy Lux shows off its innovative design with the dense foams used in the mattress that work in tandem to melt the stress and strain from your body’s pressure points. This bed features premium materials and intelligently designed foams that keep you cool and comfortable all night long.
  • The clouds printed on the Puffy Lux aren’t just for show: you really feel like you’re sleeping on a soft cloud with this mattress. The pressure relief it provides is unrivaled–the foams used in the bed are made to dissolve any tension or discomfort, so you can wake up refreshed and rejuvenated.
  • Free shipping and a lifetime warranty are what you’re in store for when you purchase the Puffy Lux. Not to mention, the excellent customer service team that’s always ready to assist you. Buying a mattress online isn’t so daunting when you’re well taken care of.

Video Review of the Puffy Lux Mattress

Ready to see the Puffy Lux in action? Check out our video review where we show how the Puffy Lux stacked up in our testing, and the pressure-relieving layers that set this mattress apart.

How We Scored the Puffy Lux Mattress

Take a look at the scores for each test, and pay special attention to the factors that matter most to you! If you’d like to know more about our review process and understand mattress terminology, check out our review process here!

Mattress Advisor Test Score (Out of 10)
Shipping 9
Trial Period 10
Return Policy 10
Warranty 10
Set-Up 10
Motion Transfer 8.25
Edge Support 8.5
Pressure Relief 9.5
Spine Alignment 9
Responsiveness 9.25
Cooling 8.75
Durability 8.75
Customer Service 9
Social Impact 7
⭐Total Score for the Puffy Lux mattress: 9.3/10⭐

Puffy Lux Testing Highlights

Pros

  • Cooling: Hot sleepers will be in heaven with Puffy Lux’s cooling technology that makes use of temperature-regulating, gel-infused layers. 
  • Pressure Relief: The Puffy Lux’s Cloud Foam layer contours to your body and cradles your pressure points, delivering some of the best pain relief around. If you are in desperate need of pressure relief, the Puffy Lux is the answer to your prayers.
  • Lifetime Warranty: Puffy offers one of the best mattress warranties in the game with its lifetime warranty. With this warranty, Puffy guarantees that your mattress will be free from defects in materials and workmanship for as long as you own the mattress.
  • Responsiveness: Thanks to Puffy Lux’s Insta-Firm Technology used in the base layer, this mattress excels at responding to your movements, making it effortless to shift positions.

Cons

  • The price tag is quite hefty, and for budget shoppers it may be a complete turn off. Keep in mind that we ranked it as one of the best mattresses of 2021, so with that high price tag you are getting a high-quality, durable mattress that will last you for many years. For what you’re getting, it’s still less than most competitor models. See: Best Mattresses under $1,000
  • See: Puffy Mattress Complaints

How the Puffy Lux Works

Now we’ll take a deep dive into how the Puffy Lux feels and performs by going into detail on important factors like cooling and mattress firmness.

Puffy Lux Firmness Level

The Puffy Lux runs medium firm, which means it ranges from a 5.5 to a 7 on the firmness scale. Mattress firmness is subjective meaning it will feel different to you based on your specific weight and body type. However, this firmness level lends the mattress to accommodate most sleeping positions as it feels like a nice balance of supportive and soft. If you like the feeling of sleeping “on” a mattress, then you probably need a mattress firmer than Puffy Lux. But if you like the feeling of sleeping “in” a mattress, then you’d really enjoy this mattress.

 Certain positions like sleeping on your stomach require a firmer mattress overall, but for most sleepers, this bed hits that sweet spot in mattress firmness.

What Sleeping Position Is the Puffy Lux Best for?

If you’re a side sleeper––you may want to perk up. The pressure relief the Puffy Lux provides is unmatched. When we tested it in our lab, we found there was no trace of red on our sleep subjects’ pressure mapping results, which means they didn’t experience any pressure on their hips and shoulders. Also, the medium firmness of the Puffy Lux is best suited to side sleepers, because it means the mattress is soft enough to cradle your pressure points and allow you to sink deep into the bed for that coveted contouring

Back sleepers should feel well-supported by the Puffy Lux with its core base layer. The memory foam gives a nice contour feeling in all the right places, while the firmness level helps to keep your spine in line. We found the Puffy Lux kept all of our sleep subjects’ spines straight, which is important for promoting a healthy posture. If you are a frequent back sleeper in need of pain relief and lumbar support, chances are you’ll really enjoy this foam mattress. Heavyweight back sleepers may find the Puffy Lux doesn’t fully get the job done and may require a firmer mattress for sturdier support.

I frequently switch positions throughout the night, so I’m familiar with what combination sleepers go through. Lucky for them, the Puffy Lux is extremely responsive and bouncy so you should have no issues at all with moving around on this bed. When we performed our motion transfer test, we saw how well the Puffy Lux isolates motion so couples could sleep soundly on this bed despite any movement from their partner. 

Now for the rarest of them all: stomach sleepers. Sorry to say, but stomach sleepers are the one group that may not adore the Puffy Lux. This is due in large part to the bed’s medium-firmness; if you’re a lightweight or average stomach sleeper, you may be fine on this mattress, but heavier stomach sleepers have a greater chance of experiencing some hip sinkage. This can cause back pain, so if I was a strict stomach sleeper, I’d probably pass on this mattress.

Will You Sweat on the Puffy Lux?

After trying out the Puffy Lux, I can tell you it’s near impossible to sweat on this mattress. This is due in large part to the advanced cooling technology used in the mattress. The ClimateComfort layer regulates temperature without sacrificing quality, while the top layer of foam is infused with gel which disperses body heat and helps you stay cool. If you’ve been wanting to kiss those pesky night sweats goodbye, the Puffy Lux is your go-to.

Does the Puffy Lux Match Your Body Type?

The Puffy mattress can hold up to 350 lbs of weight per side of the mattress, so it can support a wide range of body types from lightweight sleepers to plus-size sleepers. 

Best Compatible Foundations or Bed Frames?

The Puffy Lux can work with any type of mattress foundation, such as a box spring, adjustable base, or slatted foundation. It works best on a sturdy base that properly supports the mattress.

Take a Look Inside the Puffy Lux

The Puffy Lux mattress’s construction proves it’s not your average memory foam mattress: with 4 innovative foam layers designed for enhanced cooling, support, and contouring, you’ll feel like you’re sleeping on a cloud. Encased in a stain-resistant cover, the Puffy Lux ensures you not only get a restful night’s sleep, but a clean and healthy one too.

inside puffy luz
  1. Cooling Cloud Gel-Infused Memory Foam: Features gel-infused memory foam designed to promote airflow and draw heat away from your body.
  2. Plush Dual Cloud Foam: Contours to your body’s pressure points, resulting in superior pressure relief
  3. ClimateComfort Memory Foam: Regulates temperature and uses advanced cooling to keep you comfortable and sweat-free. This layer is resistant to temperature changes, so the quality of the foam is never lacking.
  4. Firm Core Support Base Layer: Gives the mattress structure and durability. Features Insta-Firm technology that improves responsiveness by 99% and offers 4x the support of standard mattresses. Not only does this layer make it easy to move around, but it’s also extremely supportive.

Puffy Lux Mattress Sizes, Dimensions, and Pricing

Size Dimensions Weight Price*
Twin 39″ x 75″ x 12″ 45 lbs. $1,445
Twin XL 39″ x 80″ x 12″ 50 lbs. $1,495
Full 54″ x 75″ x 12″ 63 lbs. $1,595
Queen 60″ x 80″ x 12″ 75 lbs. $1,795
King 76″ x 80″ x 12″ 95 lbs. $1,995
Cal King 72” x 84” x 12″ 95 lbs. $1,995

*Prices do not reflect exclusive offers or Puffy discounts. Click below to see the best price for the Puffy Lux mattress.

Unboxing the Puffy Lux

The Puffy Lux comes compressed and rolled in a box, and only takes about 10 minutes to expand once you remove it from its vacuum-sealed covering. You may want to find an extra set of hands to help you carry the mattress to its designated room if you purchase a Queen size or larger as those sizes are pretty heavy. Because this is an all-foam mattress, you will probably experience some smells once you unbox the new mattress which is due to the new foam material. However, this is common among foam bed-in-a-box mattresses and should dissipate within a few days.


Puffy Company Policies

Ready to commit to buying a Puffy Lux mattress for yourself? Get all the final information you should know before heading to checkout.

Policy Details
Delivery Compressed and rolled in a box; delivered in 2-5 business days
Trial Period 101 nights
Warranty Lifetime warranty
Return Policy Free returns
Financing Available through Klarna

Shipping and Delivery Policy

The Puffy Lux mattress ships for free and takes about 2-5 days to arrive after placing your order. White glove delivery and setup is not offered, but because this mattress comes compressed in a box, you can easily carry it to your room. Puffy also does not remove old mattresses, and suggests either contacting a local donation center or calling 1-(800)-GOT-JUNK, as they provide a pick up service for a small fee.

Sleep Trial Period

Your Puffy Lux mattress comes with a 101-night sleep trial that begins the day your mattress is delivered. This trial guarantees a full refund for returns if you find the Puffy Lux isn’t for you as long as it’s initiated within your first 101 days of owning the mattress. So say you purchase the Puffy Lux and find on day 45 of owning the mattress that it’s not for you. Have no fear–all you have to do is contact Puffy, let them know the mattress wasn’t a fit, and they’ll issue you a full refund and donate the mattress to either a local or national charity. 

Keep in mind that it generally takes 30 days to break a new mattress in. This sleep trial is an average length among other online mattress companies, but some brands do offer a trial period of up to a full year. However, you’re still well-protected with Puffy’s trial and have plenty of time to figure out if the Puffy Lux is the bed for you during that time frame. 

Decoding the Warranty

With the purchase of a Puffy Lux mattress comes a lifetime warranty which is a big deal in the mattress world. While warranties aren’t the sexiest topic, most mattress companies usually only offer 10 to 15-year warranties, so a lifetime warranty is well above the competition.

Related: Puffy Mattress Warranty

The warranty applies to the original owner of the mattress and guarantees that in the event of a defect, Puffy will repair or replace your mattress with a comparable model free of charge. Needless to say, purchasing a Puffy is very low-risk and great for those who are hesitant about purchasing an online mattress

To quality for the warranty, your Puffy Lux mattress must be used on an appropriate bed frame or base. Also, the warranty does not apply if the mattress has been burned, damaged, or generally misused. 

The warranty covers things like body impressions greater than 1.5 inches, manufacturing flaws in the cover zipper, and physical flaws in the cover, such as fabric tearing. The warranty does not cover things like normal wear and tear, improper use of the mattress, or damage caused by pets. 

To submit a claim, you can email Puffy at support@puffy.com with your order number, brief description of the alleged defect, and either a photo or short video showing proof of the defect. You should receive a response from their team within 7 business days after submitting a claim.

Customer Service Info

We gave Puffy a near perfect score for customer service, because put simply, Puffy’s team is phenomenal at taking care of its customers. To contact customer service, you can reach them at 1-800-430-8380, or email them at support@puffy.com. Take a look at what real customers have to say if you have any doubts:

  • “My new puffy mattress is like sleeping on a cloud, super soft. Great customer service, love it.”- Mike K.
  • “I really did tons of research to make sure I found the mattress perfect for me. And it all led me to Puffy. Lifetime warranty…check! Excellent customer service…check!”- Derek

The Return Policy

When it comes to returns, Puffy makes it as simple as it gets. They do require you to try out the mattress for at least 14 days before initiating a return to give your body time to adjust to the bed. If the Puffy Lux still isn’t working out for you past that point, you can return your mattress for a full refund within the 101-night period per their no-questions-asked return policy. 

This is one of the best return policies in the mattress game and gives you a lot of security when buying from Puffy. To initiate a return, you can email Puffy at support@puffy.com with your order number and a company representative will get back to you shortly after. When you return your mattress, Puffy will donate it to a local or national charity. 


Hear What Customers Think

  • “From the very first night sleeping on our Puffy mattress, our back and hip pains have subsided, which makes for very restful nights. This mattress sleeps better than the $4,000 Tempur-Pedic we slept on for more than 10 years. I am so glad we took the chance on Puffy. Thank you for a GREAT bed!” – Donnie H.
  • This has been the most comfortable bed my husband and I have ever slept on! I love the super side beds and he loves the harder than concrete beds…. how could this be so perfect for two complete opposites! Stop reading reviews and give it a try! You will not regret it!” – Stephanie S.
  • “I fall asleep way faster than normal on my puffy, it’s the perfect combo of support and comfort.” – Chris K.

Reasons You Should/Should Not Buy the Puffy Lux

If you’re looking for a luxurious mattress that will keep you comfortable, cool, and pain-free, then you may have met your match with the Puffy Lux. With advanced cooling technology and innovative foam layers, the Puffy Lux regulates your body temperature and relieves pressure off of problem areas all at once. Constructed from premium materials, the Puffy Lux is highly durable and will last you for years. 

It isolates motion phenomenally well, helping you enjoy a peaceful night of uninterrupted sleep. If you sleep with a partner, this would be a great option. The Puffy Lux also comes with a lifetime warranty, so you’re protected for as long as you own the mattress. Plus, free shipping and a friendly customer service team make the buying process effortless. Because the Puffy Lux is more of a high-end mattress, it does come with a higher price tag. You are getting a lot of bang for your buck with this mattress, but if you just can’t make that price work in your budget, we understand.

That’s why we included the Casper as a more affordable option. You can get a queen size for under $1,000, which is quite a bargain for all you’re getting. The Casper is a memory foam mattress with a zoned support system, great for pressure relief and spine alignment. It also integrates cooling in its open-cell design. Read our full Casper Mattress Review to learn more.


Other Products Sold by Puffy Lux

Puffy Pillow

puffy pillow

Puffy Adjustable Base

puffy adjustable bed frame 01 2

Puffy Mattress Foundation

puffy bed base mattress frame 1.4

Puffy Sheets

puffy sheets

Puffy Lux Mattress FAQs

Q.

Can I clean my Puffy Lux mattress?

A.

Yep, you sure can. All you have to do is unzip the cover of the Puffy Lux mattress and put it in the wash.

Q.

Do I need to flip my Puffy Lux mattress?

A.

Nope! This mattress is designed so that it never needs to be flipped, but you can rotate it 180 degrees on occasion if you would like. However, this is not necessary either and the mattress will hold up well without doing so.

Q.

What is the difference between the Puffy and the Puffy Lux mattress?

A.

The Puffy is the original 10” mattress that is known for its marriage of comfort and support. The Puffy Lux is a step up in the sense that it’s a little thicker at 12 inches, which is due to the Plush Cloud foam layer that offers enhanced pressure relief.


By clicking on the product links in this article, Mattress Advisor may receive a commission fee at no cost to you, the reader. Read full disclosure statement.


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