Overview: The Puffy Cloud mattress is a five-layer memory foam mattress designed to make you feel like you’re sleeping on a cloud (a puffy one, naturally). It’s acclaimed for being a great mattress for side sleepers, those looking to relieve some pain, and couples who want a quiet mattress.

We had the chance to test the Puffy Cloud Mattress in our Mattress Advisor lab. Read on for our thoughts on the Puffy’s overall comfort level and construction—as well as how it can help with pain relief.

Who Is the Puffy Cloud Best for?

Puffy is best for:	Puffy may not be best for:
Side sleepers Memory foam shoppers People with back and joint pain Couples	Stomach sleepers Those who prefer the feel of a traditional innerspring mattress

Puffy Cloud Mattress Review Highlights

Best Things About Puffy

• Puffy’s Climate Comfort™ foam layer is designed to provide the same comfort throughout different seasons. Its Cooling Cloud™ gel-infused foam also works for temperature regulation.
• The Puffy is made with a stain-resistant cover, making it easy to wash and keep clean.
• Puffy’s company policies earned high scores in customer service and ease of set-up, along with the trial period and return policy.

---

Puffy Video Review

Want to see how it performed in our testing in the Mattress Lab? Check out the video below to see an overview of our testing day for the Puffy Cloud mattress.

Puffy’s Mattress Advisor Score

Below is a breakdown of our overall score for Puffy, which comes out to a 9.0/10. Learn more about how we use our review process to determine what makes a great mattress.

Mattress Advisor Test	Score (Out of 10)
Shipping	9
Trial Period	10
Return Policy	10
Warranty	10
Set-Up	9.5
Motion Transfer	9.25
Edge Support	8.75
Pressure Relief	8
Spine Alignment	8.75
Responsiveness	9
Cooling	8
Durability	8
Customer Service	9
Social Impact	7

⭐Total Score for the Puffy Cloud Mattress: 9.0/10⭐

Testing Highlights

✅ Pros

• Warranty: Puffy provides a lifetime warranty for your mattress, which means your Puffy purchase is protected for the entirety of ownership.
• Edge Support: Thanks to Puffy’s firmness and the support foam layer, this mattress offers great edge support for a memory foam mattress.
• Spine Alignment: Scoring a near-perfect score for spinal alignment, this is a bed that will help you have good posture during the night.

❌ Cons: Puffy Cloud Mattress Complaints

• “New Mattress” Smell: You may notice that the Puffy Cloud mattress has a slight off-gassing odor when you unbox it. This is normal with a memory foam mattress. Ventilate the room by opening the windows and turning on a fan; the smell should go away within a few hours.
• Sagging Issues: Some customers found the Puffy Cloud mattress sags from the soft and cradling comfort layer. A firmer foam mattress like the Casper Original may not sag under a sleeper’s weight, because it’s built with denser foams.
• Getting in Touch by Email: If you find it difficult to contact a representative from Puffy through email, we recommend calling customer service directly at (800) 430-8380.

Putting Puffy to the Test

In our motion transfer test, we placed a glass of wine on one side of the bed and had one of our testers move around on the other side. As you can see, Puffy has great motion isolation—the wine barely moves inside the glass.

For our edge support test, we sat on the edge of the bed to tie our shoes. Notice how the Puffy slightly dips under the weight of our tester, but still supports her enough so she doesn’t feel as if she’s falling off of the bed. This feature is great for those with mobility issues or people who sleep on the edge of the bed.

Puffy Cloud Mattress Performance

Firmness

The Puffy Cloud mattress lands at a 7 out of 10 on the firmness scale. As a slightly firmer than average mattress, it does not have the sinking sand feeling of a Tempur-Pedic but won’t lift the sleeper up like an innerspring mattress with coils.

Does Puffy Match Your Sleeping Position?

The Puffy Cloud mattress can work for most sleeping positions, ideally those who need the cradling contour of a pressure relief layer.

• Side Sleepers: There’s a reason why we call the Puffy Cloud one of the best mattresses for side sleepers. Based on our tests, Puffy does a fantastic job of relieving pressure around pressure points, providing a great balance of support and comfort. Its memory foam contours to the body’s natural shape and helps promote a neutral spine alignment. However, in terms of body type, we recommend the Puffy to side sleepers weighing 230 lbs or less. Heavier side sleepers will probably feel like they won’t get enough support from this mattress.
• Back Sleepers will also find a lot to love about the Puffy Cloud. We felt that it offered impressive lumbar and neutral spine support. Its supportive foam construction also did a good job distributing body weight evenly. However, we also noticed it struggled a bit when supporting body types above 230 lbs. Overall, we think Puffy is best suited to back sleepers 230 lbs and below.
• Stomach Sleepers might find the Puffy Cloud to be a mixed bag. While lighter stomach sleepers may find adequate support and cushion for their back and hips, we felt that heavier folks would likely sink too deep into the mattress, which may cause spine misalignment and discomfort. That said, we think the Puffy will still perform well for lightweight stomach sleepers (those weighing less than 130 lbs), though firmer, more supportive mattress options are more recommended.
• Combination Sleepers also might want to think twice about getting the Puffy Cloud, depending on how frequently you reposition throughout the night. We had a bit of difficulty changing positions on the mattress, mostly due to its deeply conforming memory foam layers. Combination sleepers will want a more responsive mattress that can easily adapt to tossing and turning. Lightweight combination sleepers should fare well on the Puffy, but we suggest average-weight to heavyweight sleepers who change positions often look for firmer and more responsive options.

Motion Isolation

Memory foam mattresses are known for having excellent motion isolation properties. The Puffy Cloud lives up to this expectation. Our testers put Puffy’s motion isolation capability to the test by tossing and turning next to each other and were pleasantly surprised to see that it excels in this area. We felt little to no movement from the other side.

If you sleep with a partner or with a pet, chances are you won’t disrupt one another if you toss and turn throughout the night.

Edge Support

Edge support refers to a mattress’s ability to support you when you sleep close to its edges.

Few all-foam mattresses score well in the area of edge support. However, our test showed that the Puffy provides average edge support for most sleeping positions. If you’re looking for a mattress with reinforced edges, the Puffy may not be for you, but it does outperform other foam mattresses.

Does Puffy Sleep Hot or Cool?

We know that memory foam mattresses have a reputation for sleeping hot, so we tempered our expectations. However, Puffy proved us wrong with its temperature-regulating gel memory foam top. Thanks to this cooling layer, sleeping on Puffy felt temperature-neutral. Although it isn’t as cool as some latex, innerspring, or hybrid mattresses, we think it did a great job at keeping body heat at bay.

Is The Puffy Cloud Good For Pain Relief?

Back Pain

If you’re suffering from back pain, you’ll be happy to hear that the Puffy Cloud provides great back pain relief. Its memory foam layers conform well to the body’s curves while alleviating pressure buildup. While this makes the Puffy a great choice for back sleepers with back pain, some stomach sleepers might feel like the mattress is too soft to provide support for their back and hips.

Hip Pain

Out of all sleeping positions, we think back sleepers with hip pain will be most comfortable on the Puffy Cloud. The pressure map shows that there’s a bit of pressure buildup around the hips, but not so much that it generates discomfort for most lightweight to average-weight sleepers. Heavier folks, on the other hand, might want to look for a firmer mattress for better hip pain relief.

Shoulder Pain

When it comes to shoulder pain, the Puffy gets an OK score in our testing. After resting on the mattress for some time, we noticed a bit of discomfort around the shoulders, which indicated a small amount of pressure buildup. Just as with hip pain, we think back sleepers suffering from shoulder pain will find better relief with Puffy. Side sleepers who put most of their weight on their side will probably want a softer mattress, while stomach sleepers will likely want to find something firmer.

Is the Puffy Cloud Mattress Good for Couples?

Because of its cooling top layer and excellent motion isolation, we think the Puffy Cloud is a good choice for most couples. However, we felt that it lacked a bit when it came to responsiveness, so couples who want to prioritize a bed that’s easy to move around on might want to look elsewhere.

Body Type Support

The Puffy Cloud can hold up to 350 lbs per sleeper on a queen-size, meaning it can hold 700 lbs in total. This is enough to support most types of sleepers. However, we found some heavyweight sleepers do not receive the supportive pressure relief they may need. We recommend taking at look at our list of the best mattresses for heavier sleepers. For especially heavier stomach sleepers, we recommend an innerspring mattress with coils, which will help to elevate the hips and balance the body weight.

Foundation Compatibility

Puffy is designed to work with any frame, foundation, or box spring. The sturdier the foundation, the better it will support your mattress.

Puffy Cloud Mattress Materials

The Puffy Cloud is made of two proprietary memory foam layers and is wrapped in a stain-resistant mattress cover:

Puffy Cloud Mattress Sizes, Dimensions, and Pricing

SIZE	DIMENSIONS	WEIGHT	PRICE*
Twin	38” x 75” x 10”	29 lbs.	$1,949
Twin XL	38” x 80” x 10”	30 lbs.	$2,099
Full	54” x 75” x 10”	40 lbs.	$2,249
Queen	60” x 80” x 10”	48 lbs.	$2,399
King	76” x 80” x 10”	61 lbs.	$2,599
Cal King	72” x 84” x 10”	61 lbs.	$2,599

*Prices listed are standard without sales or Mattress Advisor exclusive discounts. Check price using the button below for the best deals and Puffy mattress coupons.

Ease of Set-Up

It took us exactly one minute and 16 seconds to unbox the Puffy Cloud. This mattress was very light and easy to maneuver. As soon as we opened the packaging, the Puffy took its full shape immediately. It had a mild scent once opened, but this went away within an hour.

For our set-up test, the Puffy received an awesome score of 9.5 out of 10. See the video below to check out the unboxing process.

---

Mattress Purchase Information

Policy	Details
Delivery	Compressed and rolled in a box; delivered in 2-5 business days
Trial Period	101 nights
Warranty	Lifetime warranty for as long as you own the mattress
Return Policy	Free returns
Financing	Available through Klarna

Shipping and Delivery

The Puffy mattress ships free through FedEx and should arrive at your doorstep within 2-5 business days. Puffy does not offer white glove delivery service or mattress removal.

Sleep Trial

After you receive your Puffy mattress, you have 101 nights to decide if you want to keep it or return it. This is the standard time frame for most bed-in-a-box and online mattresses. Should you wish to return your mattress, you can do so for a full refund within 101 nights.

Warranty

When you purchase a Puffy mattress, you are set up with a lifetime warranty for as long as you own the mattress.

This warranty covers:

• Indentations deeper than 1.5″
• A broken zipper (not from abuse or excessive use)
• Torn seams or broken stitches resulting from normal use

The Puffy mattress warranty does not cover blemishes (stains, burns, spills), indentation shallower than 1.5″, changes in softness or firmness, allergic reaction to the mattress materials, or structural damage (due to improper bed frames).

How to Contact Puffy’s Customer Service

You can get in touch with Puffy’s customer service team by calling 1-800-430-8380, emailing their support team at support@puffy.com, or by live chatting with a representative on their website.

Return Policy

Puffy has made the return process simple if you find that you’re unhappy with your Puffy Cloud. To get a full refund, complete the following steps with the 101-night trial:

1. Contact Puffy by calling 1-800-430-8380 or emailing their support team at support@puffy.com. Let them know that you’d like to begin the return process.
2. Puffy’s returns department will respond via email. Make sure to have your availability accessible so you can schedule a time for free mattress pickup.
3. Be prepared to store your used mattress for 1-2 weeks after requesting a return. It can take that long for the charity or recycling organization to pick it up, depending on when you are both available.
4. Puffy will determine which charity or recycling center (such as Salvation Army or Load Up) can receive your used mattress. They will coordinate your mattress pick-up.
5. Keep the receipt that you receive when your mattress is picked up. Take a photo of the receipt and email it to support@puffy.com.

Once Puffy’s support team receives your pickup receipt via email, they will process your full refund within one business day (or 24 business hours). Depending on your bank or credit union, you will see the refund in your account within 2-4 business days.

Other Puffy Mattress Models

What Puffy Mattress is Best for You?

Let’s take a look at how each Puffy mattress performed at our in-house testing facility.

	Puffy Cloud	Puffy Lux	Puffy Royal	Puffy Lux Hybrid	Puffy Royal Hybrid
Motion Transfer Test	9.25	8.25	7.5	7	7.5
Edge Support Test	8.75	8.5	7	6.5	7
Pressure Relief Test	8	9.5	9	7	8.75
Spinal Alignment Test	8.75	9	7	8	6.5
Responsiveness Test	9	9.25	8	7.75	6.5
Cooling Evaluation	8	8.75	7.5	8	7
Durability Evaluation	8	8.75	8	8	7.5
TOTAL SCORE	8.9/10	9.1/10	8.4/10	8.3/10	8.2/10

---

Puffy Mattress Comparisons

Puffy vs. Nectar

Criteria	Puffy	Nectar
Mattress Advisor Score	9/10	8.7/10
Firmness	Medium-Firm: 7/10	Medium-Firm: 6.5/10
Material	Memory Foam	Gel Memory Foam
Who’s It Best For?	Side sleepers Lightweight sleepers Couples	Indecisive shoppers (has a longer trial period) Those looking to save some money Those looking for pressure relief

Both the Puffy and Nectar mattresses are constructed of memory foam and have a medium-firm feel, though we think the Puffy is slightly firmer than the Nectar. The Puffy performed better on both our motion transfer and responsiveness tests, making it a better option for couples because it is easier to move around on without your partner feeling your movement. With its softer feel and contouring memory foam, the Nectar performed slightly better in pressure relief.

If you don’t want to spend too much money on a mattress, the Nectar is a cheaper option. Both companies tend to run regular promotions, so be sure to check back around the holidays or look into our money-saving coupons.

Check out our full comparison of the Puffy and Nectar mattresses.

Puffy vs. Purple

Criteria	Puffy	Purple
Mattress Advisor Score	9/10	8.4/10
Firmness	Medium-Firm: 7/10	Medium-Firm: 6.5/10
Material	Memory Foam	Hybrid: Hyper-elastic GelFlex Grid and foam
Who’s It Best For?	Side sleepers Lightweight sleepers Couples	Back sleepers Those with back pain Those looking for a durable mattress

The primary difference between the Puffy and the Purple mattresses comes from their constructions. The Purple mattress contains a hybrid construction of a hyper-elastic polymer (called the GelFlex Grid) and high-density foam, while the Puffy is a traditional memory foam mattress. The squishiness of the Purple Grid combined with the support from the high-density foam makes the Purple a long-lasting mattress that provides pressure relief to those with back pain. The Puffy, on the other hand, is made of three layers of foam, and with its top performance in responsiveness and pressure relief, it’s a great match for couples and side sleepers. The Puffy is a bit more prone to sagging over time, so heavier-weight sleepers may prefer to opt for the Purple mattress due to its stronger durability.

Check out our full comparison of the Puffy and Purple mattresses.

---

Is the Puffy Cloud Right for You?

After extensive testing and research, we’ve found the Puffy to work best for side sleepers, co-sleepers, and seniors who have aches and pains. The sleep trial gives you more than three months to sleep on this bed and make a final decision. If you decide to keep the mattress, you’ve got a lifetime warranty ahead of you.

You might not want to choose the Puffy Cloud if you sleep unusually hot. While the Puffy is slighter firmer than average, it features soft foam layers designed for pressure relief. If you really want to sink into your mattress but stay cool, we think you’re better suited for the GhostBed Luxe, a good cooling mattress that falls right in the middle of the firmness scale.

If you like the Puffy brand but aren’t sure if this particular mattress is the right one, you can compare Puffy mattress models.

---

Other Sleep Accessories Sold by Puffy

More Puffy Reviews

• Puffy Royal Review
• Puffy Lux Hybrid Review
• Puffy Royal Hybrid Review
• Puffy Pillow Review
• Puffy Topper Review

---

Puffy Mattress FAQs