Sleep Resources
Mattress Warranty Breakdowns
Most mattresses come with a warranty, find out what it covers and how to file a claim.
Nectar Sleep (by the brand Resident) is known for their plush, budget-friendly memory foam mattresses. You may have seen them on social media or heard of them in the news (they’ve been recognized for their fast growth and workplace desirability). They’ve won over a lot of very happy customers with their breathable materials, contouring design, and convenient bed-in-a-box delivery.
They also offer a generous lifetime warranty with all of their mattress purchases, including the original Nectar and Nectar Lush mattresses. In this Nectar mattress warranty break down, we share what the warranty covers, what it doesn’t, actions that can void the warranty, and how to file a claim. That way, you can get a good night sleep without stressing about the fine print.
Wondering what Nectar considers a defect eligible for repair or replacement? Here’s what they say is covered under your forever warranty:
Nectar’s mattress warranty lasts as long as you are the original owner, whether 2 years or 50 years. That’s the most generous warranty a mattress company could offer.
It is divided into two periods. For the first 10 years, Nectar will ship you a replacement mattress. During years 11+, they will repair and recover your mattress and may replace it if necessary.
Additionally, their warranty policy states that they may charge a $50 shipping fee both ways for repairs during years 11+, but the fee will be waived after Nectar’s team confirms the defect.
We spoke with a Nectar customer care representative, and she reassured us that Nectar investigates the mattress before having it sent back for repairs. That way, you aren’t charged the shipping fee for a defect that doesn’t end up qualifying for coverage.
Related: Nectar Return Policy
Take a look at what Nectar explicitly states is NOT covered:
There are a few actions that can completely void any warranty coverage of your mattress. Take care to steer clear of the following:
All that fine print is a hassle to digest. Here are condensed versions of all the details you don’t want to read:
Filing a warranty claim with Nectar is simple. Contact their support team at returns@nectarsleep.com, and let them know you’d like to initiate the claim process. Make sure to include your original receipt of purchase and photos and descriptions of the alleged defect.
Nectar’s support team may ask you to complete a performance test for your mattress to better assess the damage level.
If your original mattress is eligible for replacement, Nectar will ask you to donate it to a local charity. They never resell used items, so you don’t need to worry about return shipping for mattresses that are being replaced. Send your proof of donation to Nectar’s team, and they will ship you a brand new mattress.
If the comfort layers, base layer, or cooling cover need to be repaired, Nectar will arrange for your mattress to be shipped back to their factory. They’ll completely repair and re-cover your mattress and ship it back to you at no added cost.
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