Addressing Common Nolah Mattress Complaints

We’re taking a closer look at the four most common Nolah mattress complaints to see how Nolah has responded and to provide you with easy solutions.

By Rachael Harris

We’ve had the honor of personally testing the Nolah mattress, and gave it above-average review scores across the board. We’ve also noticed that most customers have only good things to say about their Nolah mattress

Still, we like to address even the negative reviews about the mattresses we recommend, so we found the four most frequently cited reasons that customers don’t love their Nolah mattress. They include mattress durability, pressure relief, adjustment period, and temperature. As we address each issue, we’ll let you know if we think each complaint is valid and offer our solutions and alternatives.

Related: Nolah Mattress Review


Most Common Nolah Complaints

Durability

For starters, it’s important you know that the Nolah Original 10” and Nolah Signature 12” mattresses are both all-foam mattresses. The Nolah Original mattress has a medium firmness (5–6/10 on the firmness scale) that appeals to the average sleeper. The Nolah Signature mattress is a flippable foam bed with both medium-soft and medium-firm sides. 

Normally none of this information would raise any red flags, but a few customers expressed concern over the durability of their Nolah mattress, especially the softer side of the Signature mattress.

Memory foam mattresses—especially those with traditional memory foam—have a reputation of developing body impressions over time. This concern isn’t totally unfounded. But Nolah mattresses aren’t made with traditional memory foam; instead, they’re constructed with a Certipur-US certified proprietary foam called Nolah AirFoam, as well as “high-resilience foam” and high-density polyfoam.

You may be wondering about the durability of these foam layers. The average high-quality foam mattress lasts 7–10 years, while hybrid and innerspring mattresses last only 5–7 years. Additionally, Nolah recently upgraded their 15-year warranty to a lifetime warranty that covers sinkage deeper than one inch.

Verdict

  • Foam mattresses are some of the more durable mattresses on the market, right behind latex mattresses. You can expect your Nolah foam mattress to provide excellent comfort for up to 10 years, and defects are covered by the lifetime warranty.

Solution

  • If you’re concerned about the durability of a foam mattress, keep in mind that Nolah designed their AirFoam to mimic the buoyancy and longevity of latex. Alternatively, you can opt for a latex mattress, but expect to pay more. Here are latex mattress options for a range of budgets:

Birch

An eco-conscious latex hybrid mattress that provides great motion isolation.

Customer Rating
4.7 / 5
MA Score
8.7 / 10
Firmness

Medium-firm: 7/10

Trial Period

100 days

Awara

A medium-firm latex hybrid mattress that sleeps exceptionally cool.

Customer Rating
4.8 / 5
MA Score
8.8 / 10
Firmness

Medium-firm: 7/10

Trial Period

365 days

Zenhaven

A two-sided latex mattress with excellent pressure relief and responsiveness.

Customer Rating
4.9 / 5
MA Score
8.6 / 10
Firmness

Soft side: 4-5/10; Firm side: 7-8/10

Trial Period

180 days

Pressure Point Pain

Great pressure relief is one of the most sought-after mattress features because it effectively reduces morning stiffness and back pain. Not every mattress specializes in pressure relief, but all-foam mattresses typically perform better in this area.

A handful of customers noted that they expected their Nolah mattress to resolve their shoulder or hip pain and were disappointed. Fortunately, we’ve had firsthand experience with multiple Nolah mattresses, including a pressure relief test.

To measure pressure relief, we put a pressure map on top of the mattress and ask our testers to lie down in various sleeping positions. The Nolah Signature mattress had near-perfect pressure relief, but we noticed high pressure zones in the side sleeping position on the Nolah Original.

With that said, the amount of pressure relief you experience can depend on your body type. Heavier individuals tend to sink deeper into mattresses, which can lead to better or worse pressure relief, depending on the mattress firmness. Those with petite or average body types don’t sink as deep into the mattress layers, so they typically report less pressure relief on firmer mattresses.

Verdict

  • No mattress can fix pressure point pain, but it can drastically reduce it. The Nolah Original mattress is designed for side sleepers, but it doesn’t provide as much pressure relief as the Nolah Signature mattress.

Solution

  • If you struggle with back pain, muscle soreness, or arthritis, choose a mattress with proven pressure relief and spinal alignment. The Nolah Signature mattress is a good place to start, but the DreamCloud Premier is a good alternative option, and you can also check out our list of best mattresses for back pain.

Sleep Temperature

It’s tough to overcome the discomfort of trying to sleep when you’re too hot. As such, most bedding companies aim to create mattresses that keep you cool throughout the night. The same is true for Nolah; however, some customers have complained that their Nolah mattress isn’t as cooling as they expected it would be. 

There are lots of reasons why you might overheat at night. Your environment can be a big factor, along with your genetics, sleeping partners, and mattress. Nolah mattresses are made with a breathable viscose cover and foam designed to improve airflow and flush out body heat

We’ve tested Nolah mattresses on how well they stayed cool, and gave them a score of 8/10. In other words, our testers rested comfortably on the Nolah mattress—it didn’t feel cool-on-contact, but it maintained a comfy neutral temperature.

Verdict

  • All-foam mattresses can retain body heat, but Nolah mattresses generally feel temperature neutral.

Solution

  • Nolah offers a 120-night trial period, and you can return your mattress for a full refund if it doesn’t meet your comfort standards. Nolah even sells a mattress specifically designed to keep you cool—the Evolution Hybrid. Alternatively, check out our list of best cooling mattresses and consider investing in cooling bed sheets.

Adjustment Period

Several Nolah customers commented that it took them several weeks to finally get comfortable on their new mattress. They mentioned increased back pain and muscle soreness—even downright hating the mattress—before they turned a corner.

This is no surprise to mattress companies. Most return policies require you to sleep on your new mattress for at least 30 nights before asking for a return. This is called the break-in period, and it differs from person to person. On average, your body needs a month to adjust to a new sleeping surface, especially if you’re a combination sleeper.

Additionally, online mattress companies offer their customers in-home sleep trials as an opportunity to test out their mattress before committing. It’s a convenient arrangement that usually includes bed-in-a-box delivery and a trial period ranging from 30–365 days. Nolah offers a 120-night trial period.

Verdict

  • It can take up to 30 days for your body to adjust to a new mattress. Accordingly, Nolah requires you to wait 30 days before requesting a return during the trial period.

Solution

  • Take heart in knowing that countless other mattress owners have drudged through the adjustment period. Stay the course, since alternating between your new mattress and your guest bed can prolong the process. At the end of the day, if you simply can’t stand your Nolah mattress, you can return it and get your money back after 30 days.

What We Love About the Nolah Mattress

After getting up close and personal with Nolah mattresses, we can say with confidence that they are both comfortable and functional. Far and away they performed the best in the category of responsiveness, closely followed by spinal alignment, edge support, motion transfer, and cooling. 

The medium firmness of the Original and Evolution mattresses and the diversity of the flippable Signature mattress means that there is a Nolah mattress for every sleeper. Stomach sleepers avoid neck pain, side sleepers get sufficient body contouring, and back sleepers benefit from high-density support layers

Plus, all Nolah customers get a 120-night sleep trial, free shipping and returns, and generous lifetime warranty.


Conclusion

Overall, Nolah mattress complaints were dwarfed by the volume of praises. We were hard-pressed to find a single one-star review, and even those customers who returned their mattresses commented on the outstanding customer service.

Mattresses aren’t a one-size-fits all purchase, but you have almost four months to decide if the Nolah mattress is right for you. In spite of a few hiccups, the majority of Nolah customers rave about their mattress. If you have any questions or concerns about your mattress, the Nolah customer support team is available over chat, phone, and email Monday-Friday 9AM–11PM and Saturday-Sunday 11AM–11PM, EST.

 


Comments (0)


Leave a Comment

Your email address will not be published. Required fields are marked *