Puffy Pillow Review

In this review, we share what’s to love about the Puffy Pillow and what customers have to say about their experience with it.

By Laura Mohammad

Aug 25th, 2022

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[By clicking on the product links in this article, Mattress Advisor may receive a commission fee at no cost to you, the reader. Read full disclosure statement.]

Pillows can make or break the quality of your sleep. Even the best mattress can’t compensate for a pillow that sleeps too hot, doesn’t provide adequate support, or isn’t compatible with your sleeping position. The Puffy Pillow tries to solve all three of these concerns with a single product.

Puffy designed this pillow to be adjustable based on your sleeping position, body type, and comfort preferences. It also features a cover that promotes cooling and breathability. So, has the maker of Puffy mattresses succeeded in creating a universal pillow that just about anyone can use? Our Puffy Pillow review tries to find out.


What Is It Made of?

Shreds of memory foam filling make up the core. Pillows with shredded fill rather than a solid chunk of foam are great for the average sleeper because they can be molded to your head and neck. You can also add or remove the fill to match your loft preference by unzipping an opening on the side of the cover.

Speaking of the pillow cover, it’s plush. Puffy even calls it luxurious. It’s woven from a polyester and bamboo rayon blend and tested for every kind of sleeper, even those with textile allergies. The fact that it’s machine-washable is a major point for convenience.

What Makes the Puffy Memory Foam Pillow Special?

  1. Ability to adjust: An adjustable fill level puts the power in your hands to get just the right loft level. If you’re a side sleeper, add fill to your heart’s desire to get enough support. Stomach sleepers will want to remove fill to get a flatter pillow surface. Back sleepers can toy around to find the right feel. Shredded fill can also be shaped to cradle your head no matter how you sleep.
  2. Cooling components: The cover is made with a rayon bamboo blend designed to stay cool and breathable throughout the night. Since the filling is shredded foam rather than a single large piece, the airflow is improved.
  3. Hypoallergenic and toxin-free materials. Some materials used in bedding can trigger respiratory issues and skin conditions, but the Puffy pillow cover is 100% hypoallergenic and dust mite resistant. Also, the memory foam filling is CertiPUR-US® certified, meaning it’s free of harmful substances like formaldehyde, mercury, lead, and heavy metals.

Who Should Buy the Puffy Pillow?

With the ability to adjust the fill level, Puffy’s pillow can support just about any sleeping position. Still, that doesn’t mean it will ultimately work for every sleeper.

If you like to sleep on the edge of your pillow, there’s a chance your face will tilt down because of the pillow’s slightly rounded construction. That can lead to spinal misalignment and neck pain. Also, if you are prone to overheating, the memory foam fill may be too warm for you, even with cooling features.

If you aren’t sure about what loft level you like, consider buying the Puffy Pillow. You can test out different amounts until you find the right fit. This is also a good choice for those who want the feel of memory foam, but don’t want to sleep on a solid chunk of foam. The fill is shredded, so you can fluff it and move it around until you get comfortable.

Product Info

Puffy offers its pillows in white and gray options. Check out how Puffy prices their two pillow sizes below.

Sizes and Prices

Pillow Size Size Dimensions Price
Standard 20” x 26”  $120
King 20” x 36” $120

Shipping and Returns

Puffy gives their customers a little extra love with free shipping (except in Alaska, Hawaii, and Canada, but they love those customers too). They have a quick turnaround time once you’ve ordered because their pillows are ready to ship. Most packages arrive at your doorstep in just 1-3 business days.

The return process for all Puffy pillows is pretty simple. If you decide you and your Puffy pillow aren’t meant to be, let them know within the trial period, and they’ll send you a full refund (minus original shipping costs for those in Alaska, Hawaii, and Canada…sorry folks). Returns are only accepted if you bought the pillow directly from Puffy, and you only get one per household per year, so make sure the problem can’t be solved with a little more or less fill.

Trial and Warranty

Slow movers need not worry about taking their time to make a final decision. Puffy gives you a 101-night sleep trial to make up your mind. If you decide to say goodbye, you get all your money back as long as you let them know before the end of the 101st day.

Those who take the plunge get a lifetime warranty. If you notice any defects from subpar workmanship or materials, file and claim and you’ll get a new pillow shipped to you. Puffy may opt to repair your pillow instead, depending on what’s wrong.

Make sure you take care of your pillow because abused and misused pillows are disqualified from the warranty. Puffy also doesn’t replace pillows with structural or visual damage (ex. stains). You can file a claim by emailing your order number, full name, and a description and photo of the defect. They’ll get back to you within 7 business days.

Customer Reviews

  • Lifetime warranty…check! Excellent customer service…check! Environmentally friendly and made in the US…check! Free return within 101 night sleep trial…check. Like heaven to sleep on, no more neck or back pain, washable, stain-proof cover, the list goes on. Anyone I’ve ever shown it to loves it just as much as I do! I cannot recommend this enough. If you’re on the fence, just do it, it will be the best decision you ever make.”—Derek
  • “This pillow somehow provides the exact support I need while keeping my neck aligned. I am no longer taking short naps in between tossing and turning (I also have back problems) and turning my old pillows this way and that while bunching, punching, and folding them over ALL. NIGHT. LONG. Plus it stays cool.”—J H
  • “I have a really hard time as a stomach sleeper to find a pillow that isn’t too hard or soft that causes neck pain and muscle tension. The puffy pillow is a really good balance and so far has been nice and comfortable for me!”—Cambria F.

Pros and Cons

Pros Cons
Adjustable: The adjustable fill level enables you to get the perfect amount of fluff for your sleeping posture. Price: The cost per pillow is a bit higher than average.
Pressure Relieving: Memory foam provides top-tier pressure relief and contouring for necks, shoulders, and heads. Shift: Pillow fill may shift if you change positions while sleeping.
Cooling: Cooling Cloud technology helps you to sleep comfortably, especially if you experience night sweats.

Other Puffy Reviews

Final Breakdown

All those high-quality materials and snazzy features are great, but should you buy the Puffy Pillow? We think a lot of people will be satisfied. Not only is this a good pillow for all sleep positions, but if you don’t love it, you can send it back for a full refund. We’d put our money on you keeping it, though, especially considering that customers give it 4.5/5 stars.