Sleep Resources
Mattress Warranty Breakdowns
Most mattresses come with a warranty, find out what it covers and how to file a claim.
Puffy offers an incredibly generous lifetime warranty for their signature memory foam mattress, starting as soon as your trial period ends. Still, forever coverage doesn’t necessarily mean that any defect is covered. It’s important to know which damages are protected under warranty and which could actually void your mattress coverage.
In this breakdown, we go in depth on what is covered, what isn’t, what voids your warranty, and any fine print details you need to know. We also explain how to file a claim. By the end of this article you’ll understand all there is to know about your Puffy warranty.
Puffy’s lifetime warranty extends to all their mattress models, including the Puffy Lux mattress and the Puffy Royal mattress. It begins after your 101-night sleep trial ends, and covers a limited number of defects resulting from normal use, including:
Your warranty doesn’t include any damages that occur from misusing your mattress. Puffy defines misuse as any activity other than sleeping, resting, and lying on your mattress. Defects that aren’t covered are as follows:
There are a few actions that can disqualify your Puffy mattress from the lifetime warranty.
Puffy keeps their fine print to a minimum, but here are a few important notes to remember.
There may be additional shipping costs to Alaska, Hawaii, and Canada via FedEx for Puffy beds replaced under warranty.
Puffy keeps their claims system quite simple. All you need to do is email their support team at support@puffy.com. Make sure to include the following with your message:
Once Puffy receives your claim request, you’ll hear back from them before 7 business days have passed. If your claim has been approved, they’ll arrange for your mattress to be donated to a local charity and for a new mattress to be shipped to you.
The original Puffy mattress is a Certipur-US foam bed designed to support all sleeping positions. It is manufactured in the USA and constructed with eco-friendly materials. We even named it one of the best mattresses for memory foam shoppers.
It features high-quality ClimateComfort foam technology and Cooling Cloud foam that improve the mattress’s breathability and temperature regulation. Multiple foam layers provide pressure relief and edge support for side sleepers, and a polyfoam core support layer adds stability for back sleepers and stomach sleepers.
The top layer targets sensitive pressure points by contouring around your shoulders and hips. A plush comfort layer reduces motion transfer, which is particularly important for couples. Motion isolation prevents one partner from feeling the movements of the other, especially if one is a combination sleeper.
The sturdy base layer promotes spinal alignment for all body types. Proper sleeping posture reduces back pain, especially in the neck and lumbar region. The base is also durable and prevents the mattress from sagging.
Finally, the Puffy mattress is priced affordably. A queen size is $1,150, not including any coupons or discounts. It’s offered in the full range of standard mattress sizes, including alternative sizes, such as Twin XL and California King.
And with a 101-night sleep trial and this lifetime warranty, what are you waiting for?
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