Mattress Warranty Breakdowns
Most mattresses come with a warranty, find out what it covers and how to file a claim.
The Saatva company has a relatively simple warranty process. They like to keep their fine print to a minimum and expressly communicate their commitment to customer satisfaction. They guarantee that their products are “free from defects in workmanship and materials.” In other words, they don’t even think you’ll need a warranty; however, most mattress companies provide one, and so do they.
In this article, we cover the Saatva mattress warranty, as well as a quick review of the Saatva company, their Classic mattress, and care guidelines to help maximize your mattress effectiveness.
Before addressing Saatva’s Classic mattress warranty, you need to know about their sleep trial and return policy. After all, during the trial period you don’t need to worry about the warranty.
Saatva offers a 120-Day home trial that begins on your delivery date. During this 4-month period, you can return your mattress for a full refund or exchange it and pay the difference. The only other cost you are responsible for is a $99 transportation fee.
If you realize you’ve made an error on your order, there is no cancellation fee as long as you cancel before your delivery date. You receive only one sleep trial for each mattress you purchase. If your trial period ends and you need to exchange your mattress under warranty, your new mattress is not eligible for an additional trial period.
Warranties typically cover manufacturer defects and other defects that result from normal use over a predetermined period of time. Each mattress company defines what they consider a reasonable defect covered under warranty.
Saatva’s definition of a defect is fairly unspecific, but they offer a Fairness Replacement Option, which you can read about below. The only defect they explicitly state their warranty covers is surface indentations over 1” deep.
Indentations in the mattress surface are usually the result of your body weight over a long period of time. To slow the formation of body impressions, rotate your mattress head-to-foot once a month for the first 3 months and then once every season (3-4 months).
Saatva’s warranty period is 15-years, non-prorated. That means they’ll cover the cost of repairs for all 15 years. For the first 2 years, Saatva will send you a brand new mattress. For years 3-15, they will completely repair and recover your mattress; you only need to pay $99 both ways for transportation costs.
Saatva aims to eliminate the hassle of determining what constitutes a worthwhile defect, so they offer a Fairness Replacement Option. This option enables you to request a replacement mattress for years 3-15 of your warranty at a prorated cost.
For years 3-5, Saatva will deliver and set up your new mattress for 40% of the original price. During years 6-10, you only pay 60% of the cost, and for years 11-15 you pay 80% of the cost. The Fairness Replacement Option can only be used once per customer.
Here is a quick overview of the warranties for Saatva and affiliated brands’ other mattress models:
There are a few conditions that Saatva’s warranty does not cover. Here is a list of conditions not protected under warranty:
Additionally, the warranty for the Saatva Classic mattress does not cover other Saatva mattresses or affiliated brands (i.e. Loom & Leaf, Zenhaven). You can read our full Saatva mattress review here.
To avoid any hiccups in your buying process, double check your online cart when ordering. Also consider using a mattress buying guide to find the right size, feel, firmness, and materials before ordering. Remember, if you need to cancel your Saatva order, you won’t accrue a cancellation fee if you cancel before your delivery date.
While some damages simply may not be covered by your warranty, others will completely void it. That means your mattress is no longer eligible for any warranty coverage, even within the first 15 years. Here are a list of what voids your Saatva mattress warranty:
Fortunately, there is not any fine print on Saatva’s written mattress warranty, but there are often details that are not explicitly mentioned in product warranties. A few key points to remember when reviewing your mattress warranty are:
Additionally, be aware of the different kinds of warranties for your mattress, which may be assumed, rather than written in an official warranty statement.
The Federal Trade Commission (FTC) recognizes 4 different kinds of warranties. Written warranties are the ones you find with new product packaging and instructions. They aren’t required by law, but most mattress companies have them. Spoken warranties are those given in conversation by a company representative, and are not necessarily binding.
Implied warranties are law in all 50 states. They are categorized either as a warrant of merchantability or a warrant of fitness.
A warrant of merchantability for a mattress promises that the mattress will do what it is supposed to do; in other words, a mattress works suitably as a mattress. A warrant of fitness promises that an item does what it’s advertised to do; for example, an adjustable bed frame adjusts the shape of your mattress.
Saatva’s warranty claim system is simple. You need only to call their customer care service, which is available 24/7. Most mattress companies have set hours for their customer service lines, but Saatva goes above and beyond by being available any time, day or night. To call in a claim, dial 1-877-672-2882. You can also file a claim in writing by emailing firstname.lastname@example.org.
Saatva doesn’t go into detail about what information you will need to provide when filing a claim, but we have a few recommendations to help you prepare:
Saatva believes their warranty is the “friendliest” in the industry. We agree that their 15-year warranty is relatively generous. Most warranties range from 5 years to 20 years. The typical mattress warranty covers you for 10 years and is limited.
Some brands, like Puffy and Nectar, offer lifetime warranties, while others, like Sears, only offer a 30-day return policy. Saatva’s 15-year warranty falls on the longer end of the spectrum.
A few of Saatva’s models have even longer warranties. For example, the Solaire is protected for 25 years, and the Saatva HD and Zenhaven are covered for 20 years.
Saatva’s Fairness Replacement Option is pretty unique, but once you break it down, it’s not so different from the prorated warranties we see from other brands.
Saatva is a bedding company that offers mattresses and bed bases. They produce luxury-quality items, made with eco-friendly materials. For example, Saatva uses organic cotton in their outer cover, recycled steel for their innerspring support system, and formaldehyde-free memory foam layers. Additionally, you’ll notice no off-gassing from their beds.
They use a botanical antimicrobial treatment and a natural thistle barrier as a flame retardant. Their company is even paperless. They ship their products in a special plastic featuring breathable microholes that let only air in and out of the packaging.
All of their mattresses are made in the USA at one of their 19 factories and shipped from one of 145 fulfillment centers. Their prices factor in all costs, so there are no hidden fees, and members of the military get a $50 discount. Saatva also offers free white glove delivery, set up, and old mattress removal.
In addition to the Classic innerspring mattress, Saatva offers several other mattress models:
The Saatva Classic luxury mattress is Saatva’s premier innerspring mattress offering. It features a coil-on-coil system that champions lumbar support and a euro pillow top that makes the Classic top rated for side sleepers (with the plush soft option). It’s offered in sizes ranging from Twin to California King, and even the extra long Twin XL.
Inside the cotton cover, a cozy euro top comfort layer rests above durable coil layers. It’s offered in 3 firmness levels to accommodate all sleeping positions:
In our mattress evaluation, the Saatva Classic earned top marks for spinal alignment and edge support. It achieved average scores for motion transfer and pressure relief.
Hopefully you won’t need to use your mattress warranty. You can further reduce the chances of needing a repair or replacement by following recommended guidelines for cleaning and caring for your new mattress.
After all, you spend around a third of your life in bed. Regular cleanings maintain your mattress quality, so you don’t need to buy a new mattress before it’s really needed. With the proper care, you may only need 5 or 6 mattresses in your whole lifetime.
Additionally, keeping your sleeping space clean can improve your sleep quality. Dirty bedding can trigger allergies, respiratory issues, and other disruptive reactions. Common causes of preventable allergic reactions include bacteria, common allergens (dust, mold, mildew), bodily fluids, and the dreaded bed bugs. Follow these guidelines to keep your Saatva mattress clean and effective.
Mattress warranties can be confusing. Hopefully this breakdown of Saatva’s Classic mattress warranty helps you to understand how you’re protected. As always, Saatva’s customer care team is available for any other questions that arise.
Most mattresses come with a warranty, find out what it covers and how to file a claim.
Interested in a Saatva mattress but don't where to start? Check out our reviews of all 5 models to find which is best for you.