Breaking Down The Saatva Mattress Warranty
Saatva’s warranty is pretty simple, but we save you time by highlighting the most important details and summarizing the fine print.
Jun 4th, 2020 •
The Saatva company has a relatively simple warranty process. They like to keep their fine print to a minimum and expressly communicate their commitment to customer satisfaction. They guarantee that their products are “free from defects in workmanship and materials.” In other words, they don’t even think you’ll need a warranty; however, most mattress companies provide one, and so do they.
In this article, we cover the Saatva mattress warranty, as well as a quick review of the Saatva company, their Classic mattress, and care guidelines to help maximize your mattress effectiveness.
120-Day Home Trial
Before addressing Saatva’s Classic mattress warranty, you need to know about their sleep trial and return policy. After all, during the trial period you don’t need to worry about the warranty.
Saatva offers a 120-Day home trial that begins on your delivery date. During this 4-month period, you can return your mattress for a full refund or exchange it and pay the difference. The only other cost you are responsible for is a $99 transportation fee.
If you realize you’ve made an error on your order, there is no cancellation fee as long as you cancel before your delivery date. You receive only one sleep trial for each mattress you purchase. If your trial period ends and you need to exchange your mattress under warranty, your new mattress is not eligible for an additional trial period.
Saatva Mattress Warranty Covers
Warranties typically cover manufacturer defects and other defects that result from normal use over a predetermined period of time. Each mattress company defines what they consider a reasonable defect covered under warranty.
Saatva’s definition of a defect is fairly unspecific, but they offer a Fairness Replacement Option, which you can read about below. The only defect they explicitly state their warranty covers is surface indentations over 1” deep.
Indentations in the mattress surface are usually the result of your body weight over a long period of time. To slow the formation of body impressions, rotate your mattress head-to-foot once a month for the first 3 months and then once every season (3-4 months).
Saatva’s warranty period is 15-years, non-prorated. That means they’ll cover the cost of repairs for all 15 years. For the first 2 years, Saatva will send you a brand new mattress. For years 3-15, they will completely repair and recover your mattress; you only need to pay $99 both ways for transportation costs.
Fairness Replacement Option
Saatva aims to eliminate the hassle of determining what constitutes a worthwhile defect, so they offer a Fairness Replacement Option. This option enables you to request a replacement mattress for years 3-15 of your warranty at a prorated cost.
For years 3-5, Saatva will deliver and set up your new mattress for 40% of the original price. During years 6-10, you only pay 60% of the cost, and for years 11-15 you pay 80% of the cost. The Fairness Replacement Option can only be used once per customer.
Other Saatva Warranties
Here is a quick overview of the warranties for Saatva and affiliated brands’ other mattress models:
- Solaire: 25-year prorated warranty; you get a new mattress for the first 5 years and pay a percentage of the mattress value for years 6-25; labor costs are covered for years 0-15
- Saatva HD: 20-year warranty with similar details to the Saatva Classic warranty, except indentations greater than 1.5” are covered (rather than 1”)
- Loom & Leaf: 15-year warranty, nearly identical to that of the Saatva Classic warranty
- ZenHaven: 20-year non-prorated warranty, with similar specifics to the Saatva Classic warranty
Saatva Warranty Does Not Cover
There are a few conditions that Saatva’s warranty does not cover. Here is a list of conditions not protected under warranty:
- Wear from normal mattress use (other than body indentations greater than 1”)
- Sagging occurring from the use of an improper bed frame or foundation
- Physical abuse, such as burns, stains, or broken coils from jumping or other damaging behaviors
- Differences in comfort level (support, firmness, height, etc.) that result from normal use
- Damages that occur for buyers other than the original purchaser
Additionally, the warranty for the Saatva Classic mattress does not cover other Saatva mattresses or affiliated brands (i.e. Loom & Leaf, Zenhaven). You can read our full Saatva mattress review here.
To avoid any hiccups in your buying process, double check your online cart when ordering. Also consider using a mattress buying guide to find the right size, feel, firmness, and materials before ordering. Remember, if you need to cancel your Saatva order, you won’t accrue a cancellation fee if you cancel before your delivery date.
What Voids the Saatva Mattress Warranty?
While some damages simply may not be covered by your warranty, others will completely void it. That means your mattress is no longer eligible for any warranty coverage, even within the first 15 years. Here are a list of what voids your Saatva mattress warranty:
- Not using your Saatva mattress on an appropriate foundation; approved foundations include platform beds (defined as a solid surface or bed frame with slats), box springs, and metal frames
- Using a metal frame that has less than 5 legs for a king or queen size, or using a metal frame that has less than 4 legs for a full or twin size
- Not using a metal frame with vertical support for a king or queen mattress
- Using a 14.5” tall mattress on an adjustable base (although 11.5” tall mattresses are fine)
The Saatva Mattress Fine Print
Fine Print Overview
Fortunately, there is not any fine print on Saatva’s written mattress warranty, but there are often details that are not explicitly mentioned in product warranties. A few key points to remember when reviewing your mattress warranty are:
- Hold onto your original receipt of purchase, including the original date of purchase.
- Do not remove the white law label on your mattress.
- Keep in mind that Saatva mattresses are handcrafted, and there may be very minor differences in aesthetic appearance or height from mattress to mattress.
- Follow the care and cleaning guidelines recommended by Saatva for their mattresses.
- Prevent stains on your mattress by using a protective mattress cover. Waterproof mattress covers are the best, since they keep fluids away from the spongy pillow top.
Additionally, be aware of the different kinds of warranties for your mattress, which may be assumed, rather than written in an official warranty statement.
Different Kinds of Warranties
The Federal Trade Commission (FTC) recognizes 4 different kinds of warranties. Written warranties are the ones you find with new product packaging and instructions. They aren’t required by law, but most mattress companies have them. Spoken warranties are those given in conversation by a company representative, and are not necessarily binding.
Implied warranties are law in all 50 states. They are categorized either as a warrant of merchantability or a warrant of fitness.
A warrant of merchantability for a mattress promises that the mattress will do what it is supposed to do; in other words, a mattress works suitably as a mattress. A warrant of fitness promises that an item does what it’s advertised to do; for example, an adjustable bed frame adjusts the shape of your mattress.
How to File a Claim
Saatva’s warranty claim system is simple. You need only to call their customer care service, which is available 24/7. Most mattress companies have set hours for their customer service lines, but Saatva goes above and beyond by being available any time, day or night. To call in a claim, dial 1-877-672-2882. You can also file a claim in writing by emailing email@example.com.
Saatva doesn’t go into detail about what information you will need to provide when filing a claim, but we have a few recommendations to help you prepare:
- Familiarize yourself with the Saatva mattress warranty before ordering (Way to go—you’re already doing that!)
- Reach out to Saatva’s friendly customer service team with any questions or concerns at any point in your buying process.
- Keep track of who you talk to from Saatva and request transcripts of your conversations to be emailed to you for future reference.
- Keep all of your receipts, emails, and other paperwork you accrue during the buying process.
- Inspect your mattress immediately upon delivery and set up.
- After set up, check for sagging by using a level on the mattress surface.
- Visually inspect your new mattress for tears, snags, or uneven surfaces.
- Take detailed photos of any damages and note when you first noticed them.
- Keep your original receipt of purchase handy.
How Does Saatva’s Warranty Compare?
Saatva believes their warranty is the “friendliest” in the industry. We agree that their 15-year warranty is relatively generous. Most warranties range from 5 years to 20 years. The typical mattress warranty covers you for 10 years and is limited.
Some brands, like Puffy and Nectar, offer lifetime warranties, while others, like Sears, only offer a 30-day return policy. Saatva’s 15-year warranty falls on the longer end of the spectrum.
A few of Saatva’s models have even longer warranties. For example, the Solaire is protected for 25 years, and the Saatva HD and Zenhaven are covered for 20 years.
Saatva’s Fairness Replacement Option is pretty unique, but once you break it down, it’s not so different from the prorated warranties we see from other brands.
About the Saatva Company
Saatva is a bedding company that offers mattresses and bed bases. They produce luxury-quality items, made with eco-friendly materials. For example, Saatva uses organic cotton in their outer cover, recycled steel for their innerspring support system, and formaldehyde-free memory foam layers. Additionally, you’ll notice no off-gassing from their beds.
They use a botanical antimicrobial treatment and a natural thistle barrier as a flame retardant. Their company is even paperless. They ship their products in a special plastic featuring breathable microholes that let only air in and out of the packaging.
All of their mattresses are made in the USA at one of their 19 factories and shipped from one of 145 fulfillment centers. Their prices factor in all costs, so there are no hidden fees, and members of the military get a $50 discount. Saatva also offers free white glove delivery, set up, and old mattress removal.
In addition to the Classic innerspring mattress, Saatva offers several other mattress models:
- Solaire Air Mattress: a memory foam and air chamber mattress with 50 possible firmness options for maximum customization
- Saatva HD Mattress: a hybrid mattress specially designed for those with heavier body types, featuring sturdy steel coils and supportive Talalay latex
- Loom & Leaf: a multi-layer memory foam mattress offering excellent pressure point relief and firm and relaxed-firm comfort level options
- Zenhaven: a 100% Talalay latex mattress that provides motion isolation and a cool sleep experience
About the Saatva Mattress
The Saatva Classic luxury mattress is Saatva’s premier innerspring mattress offering. It features a coil-on-coil system that champions lumbar support and a euro pillow top that makes the Classic top rated for side sleepers (with the plush soft option). It’s offered in sizes ranging from Twin to California King, and even the extra long Twin XL.
Inside the cotton cover, a cozy euro top comfort layer rests above durable coil layers. It’s offered in 3 firmness levels to accommodate all sleeping positions:
- Plush soft (3/10): Extra softness makes this the best mattress for side sleepers.
- Luxury firm (6/10, also known as medium-firm): Right in the middle, this firmness works well for the average sleeper. Stomach sleepers will appreciate the blend of support and cushion.
- Firm (8/10): The firm mattress option is best for back sleepers and those with back pain.
In our mattress evaluation, the Saatva Classic earned top marks for spinal alignment and edge support. It achieved average scores for motion transfer and pressure relief.
Care and Cleaning Guidelines
Hopefully you won’t need to use your mattress warranty. You can further reduce the chances of needing a repair or replacement by following recommended guidelines for cleaning and caring for your new mattress.
After all, you spend around a third of your life in bed. Regular cleanings maintain your mattress quality, so you don’t need to buy a new mattress before it’s really needed. With the proper care, you may only need 5 or 6 mattresses in your whole lifetime.
Additionally, keeping your sleeping space clean can improve your sleep quality. Dirty bedding can trigger allergies, respiratory issues, and other disruptive reactions. Common causes of preventable allergic reactions include bacteria, common allergens (dust, mold, mildew), bodily fluids, and the dreaded bed bugs. Follow these guidelines to keep your Saatva mattress clean and effective.
- Wash or change your sheets once a week. Not only do you sweat into your sheets, which can cause unpleasant odors, but sheets can accumulate dead skin cells, which feed dust mites.
- Wash your pillow. Like bed sheets, pillows can absorb sweat and dead skin cells. Some pillows are not washable; in that case, consider replacing your pillows once a year. If your pillow is washable, wash it at least once a season (every 3-4 months).
- Wash your pillowcase. A dirty pillowcase can cause breakouts, so wash it whenever you wash your sheets.
- Keep your mattress dry and protected from night sweats by using a mattress cover. If your mattress does get wet, turn on a fan to help it dry faster. You can also improve airflow through your mattress by setting it up near your a/c unit or vent.
- Clean up spills immediately with a mattress cleaner. Letting spills sit can increase the chances of the liquid seeping deeper into your mattress and the stain being permanent.
- Regularly vacuum your mattress surface. Doing so on a weekly basis reduces the dead skin cells that build up on your bed, thus eliminating dust mites’ food source.
- Use a solid foundation for your Saatva mattress. Solid foundations provide an even, level surface for your mattress, which prevents sagging and lumps. Box springs on a suitable frame or foundation also work, but box springs were originally designed to support innerspring mattresses.
- Use a metal frame with center support, especially for models queen size and up. A vertical center bar gives your mattress extra support. When your mattress is properly supported, so are you.
- Flip or rotate your mattress frequently. No all mattresses are 2-sided. If yours is, follow a flipping schedule along with a rotation schedule. A good rule of thumb is flipping your mattress every 3 months and rotating it head-to-foot once a month for the first 3 months and then once a season (3-4 months).
- Keep your mattress away from flames. While it may sound peaceful to quietly read in your bed next to fragrant candles, doing so is a fire risk. Some cheap candles can also coat your bedding in a layer of black or grey soot that is hard to clean.
Mattress warranties can be confusing. Hopefully this breakdown of Saatva’s Classic mattress warranty helps you to understand how you’re protected. As always, Saatva’s customer care team is available for any other questions that arise.
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