Sleep Resources
Mattress Warranty Breakdowns
Most mattresses come with a warranty, find out what it covers and how to file a claim.
Sleep Number’s adjustable air technology helps everyone find a firmness level perfect for their sleep position, thanks to dual air chambers and firmness control. But, while Sleep Number’s luxury air bed technology can help people sleep better, more pieces means there’s more potential for something to go wrong. Rather than simply worrying about foam compression, there’s a variety of hardware, software, and mattress parts that must stand the test of time.
Fortunately, Sleep Number backs their 360 Smart Beds with a 15-year limited warranty. And with Sleep Number’s A+ BBB rating, you can trust that they’ll keep their promises. In this article, we’re going to break down the Sleep Number warranty to make it easier to understand what is and is not covered.
Related: Mattress Warranty Breakdowns
The Sleep Number mattress warranty is a 15-year prorated warranty. The warranty period decreased on March 29, 2020. If you purchased your mattress before March 29, 2020, you’re under a different 25-year warranty.
Sleep Number offers two different 15-year mattress warranties. One covers their Value Beds (also known as Select Comfort mattresses) and the other covers their 360 Smart Beds. In this overview, we’re going to go over the 15-year limited warranty coverage for the 360 Smart Beds, which includes the following Sleep Number collections:
This warranty also includes Sleep Number 360 integrated bases. The integrated bed base is not the same as Sleep Number’s FlexFit adjustable bed—Sleep Number adjustable bases have a separate warranty.
Mattress warranties cover defects in workmanship or materials, not normal wear and tear. This begs the question, what is considered a covered defect versus wear and tear?
Every mattress company has different guidelines as to what they consider a defect. To know what’s covered, you must get into a warranty’s fine print. Fortunately, we’ve done that for you!
Here’s what’s covered under the Sleep Number warranty.
The Sleep Number air mattress warranty is prorated. Only during the first year does Sleep Number cover the complete cost to repair or replace your mattress. After this, you’re responsible for some of the cost.
So, how much are you responsible for after year one? There are separate costs for things like parts, shipping, inspection, and installation. For parts or products, the percentage you’re responsible for slowly increases with time.
Here’s a summary of what you’ll need to pay for the parts or products if your warranty claim is approved:
When it comes to the cost of shipping, installation, and inspection, Sleep Number covers this at 100% during the first year. After that, you’re responsible for the entire cost of shipping parts or products, mattress inspection, and installation.
Related: Sleep Number Bed Coupons
Mattress warranties are pretty limited in what they cover. The list of what isn’t covered is much longer than that of what is.
We’ve outlined the parts of the Sleep Number mattress system and types of damage that are not covered under warranty:
There are a lot of things that can void a mattress warranty. Here are the things you don’t want to do if you want to keep your mattress covered:
Related: Sleep Number Bed Complaints
To initiate a warranty claim, contact Sleep Number’s customer service team at 1-800-472-7185. On the phone call, they will provide you with a return service order (RSO) number. Keep this number as it’s required when you ship anything to Sleep Number.
Because Sleep Number mattresses are smart beds, troubleshooting is often a part of the warranty process. The Sleep Number representative will work with you to identify the problem, determine if it’s covered under warranty, and provide next steps.
Before contacting Sleep Number, it’s helpful to have the original receipt. If you don’t have this, collect the original purchase date, delivery address, and purchaser name. You may also need to locate the law tag on your mattress. This label has identifying information that validates the mattress.
Looking for an affordable alternative to Sleep Number? Check out our list of Sleep Number alternatives.
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