Sleep Resources
Mattress Warranty Breakdowns
Most mattresses come with a warranty, find out what it covers and how to file a claim.
A new Tempur-Pedic mattress is the ultimate in luxury. Their pressure-relieving memory foam mattresses are unmatched. But what do you do if you have a problem with your mattress? This is where the mattress warranty comes in.
Whether you already own a Tempur-Pedic mattress or are considering buying one, it’s important to understand the ins-and-outs of their mattress warranty. You might be surprised at what is—and isn’t—covered.
Rather than read through every line of the 10-Year Full Replacement Limited Warranty, we’ve broken down everything you need to know in simpler terms. We’ll share what is and isn’t covered, what voids the warranty, the fine print, and how to file a claim for all Tempur mattress models.
Every new Tempur-Pedic mattress comes with their 10-year full replacement warranty coverage. This includes:
For 10 years from the original date of purchase, Tempur-Pedic will repair or replace the mattress if a covered defect occurs.
The Tempur-Pedic warranty covers the same types of damage that most mattress warranties do—defects in materials or workmanship. What this means is that the buyer is covered if something goes wrong with the mattress outside of damage or normal wear-and-tear.
As a mattress owner, how do you know what’s considered normal wear-and-tear versus a material or manufacturing defect? You must dive deep into the fine print, something no one wants to do. Fortunately, we’ve done that part for you.
The Tempur-Pedic 10-year limited warranty include parts and labor for
The Tempur-Pedic 10-year warranty doesn’t cover the following:
There are two primary ways for your Tempur-Pedic warranty to become void.
Mattress durability can be harmed by pairing a mattress with a base not built for that type of mattress.
Tempur-Pedic mattresses are built to be placed atop firm, solid, flat foundations or adjustable bases that can support the weight of the Tempur-Pedic mattress.
The following are not suitable surfaces for Tempur beds:
Additionally, be sure that whatever bed frame you choose is sturdy enough to support both the mattress and foundation.
To ensure that your foundation is acceptable, you can purchase a mattress set that includes a Tempur-Pedic frame or adjustable base.
Tempur-Pedic will not replace a mattress that they deem to be in “unsanitary condition.” There are a variety of things that could cause your mattress to be labeled “unsanitary,” including:
To keep your new mattress covered under warranty, it’s best to use a mattress protector to safeguard against allergens and liquid damage. Look for one that is allergen-proof and waterproof.
Here’s some additional warranty information that can help you determine if your mattress is covered under warranty.
To file a warranty claim on Tempur-Pedic products, you must collect the necessary information and call them at 1-800-821-6621. To file a warranty claim, collect
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